CROSS PROCESS MONITORING

Stop taking “everything is complete” for an answer.

CPM calls the centre, and at the same moment reads what the systems actually show — device health, live cameras, the vendor’s own record. Where they disagree, it says so, and says why.

Request access I already have an account

Accounts are approved by an administrator before they can reach anything.

LIVEHD

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LIVE

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LIVE

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LIVE

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LIVEHD

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Cross-verified, not reported

What the centre says on the call is checked against HMS, the cameras and the vendor record. Agreement is the finding; disagreement is an exception with a reason attached.

The cameras, in the page

A centre's cameras play beside its answers — found by centre code, no server to pick, no second application to sign in to.

The call, in the page

The superintendent's number is dialled from the workspace, and the attempt is recorded against the exam, the centre and the service.